Landscapers Gardeners Privacy Policy

This Privacy Policy explains how Landscapers Gardeners collects, uses, stores and protects personal data relating to our customers and prospective customers. It applies to all services provided by Landscapers Gardeners to customers in our service area and to all individuals who contact us, request a quote, or otherwise interact with our business.

We are committed to complying with the General Data Protection Regulation and all applicable data protection laws. We want you to understand what personal data we process, the lawful bases on which we rely, how long we keep your data, who we share it with, and the rights you have in relation to your personal data.

Data controller

Landscapers Gardeners acts as the data controller for the personal data described in this Privacy Policy. This means that we determine the purposes and means of processing your personal data in connection with the provision of our landscaping and gardening services.

Scope and who this policy applies to

This Privacy Policy applies to all Landscapers Gardeners customers, including domestic and commercial clients, as well as individuals who make enquiries or otherwise engage with us in our service area. By using our services or contacting us, you acknowledge that you have read and understood this Privacy Policy.

Personal data we collect

We collect and process different types of personal data depending on your relationship with us and how you interact with us. The categories of data we typically collect include the following.

Identification and contact details: name, title, postal address, property address, billing address, and any other address you provide to us. We also process general contact details such as email address and any communication identifiers you voluntarily share with us so we can respond to you.

Contract and service information: information about the services you request or receive from us, such as lawn care, garden maintenance, landscaping design, planting and related services. This includes details of site visits, service history, quotations, invoices, payment records and any notes relevant to the services provided at your property.

Communication data: information contained in enquiries and correspondence you send to us, including information you provide when requesting a quote, booking a service, making a complaint, or providing feedback. This may include written messages and any attached information about your property and garden.

Technical and usage data: limited technical details about how you interact with our website or digital channels, such as the date and time of your visit and basic analytics information. We do not seek to identify individuals from this data, and we only use it to improve our services and understand general usage patterns.

Financial information: basic payment and transaction information, such as the amount paid and payment method. We do not retain full card details when card payments are processed via third party payment processors.

Lawful bases for processing

We process your personal data only where we have a lawful basis to do so under the GDPR. Depending on the circumstances, we rely on the following lawful bases.

Performance of a contract: we process personal data to take steps at your request before entering into a contract and to perform our contractual obligations to you. This includes providing quotations, scheduling work, delivering gardening and landscaping services, issuing invoices and managing ongoing service relationships.

Compliance with legal obligations: we process personal data where necessary to comply with legal and regulatory requirements, such as accounting, tax, and record keeping obligations.

Legitimate interests: we may process personal data where it is necessary for our legitimate interests or those of a third party, provided that your interests and fundamental rights do not override those interests. Our legitimate interests include managing and growing our business, improving our services, handling enquiries, protecting our systems and property, and pursuing or defending legal claims.

Consent: in limited cases, we may rely on your consent, for example for certain marketing communications. Where we process personal data based on consent, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing that took place before the withdrawal.

How we use your personal data

We use the personal data we collect for the following purposes.

To respond to enquiries and provide quotations for proposed work. To plan, deliver and manage landscaping and gardening services at your property. To manage customer accounts, issue invoices, and process payments. To communicate with you about booked visits, changes to services, or follow-up work. To manage our business operations, including record keeping, auditing, reporting and internal administration. To handle complaints, resolve disputes, and respond to rights requests. To comply with legal obligations and cooperate with regulators or official authorities when required. To send you service-related updates or, where permitted, information about services we think may be of interest to you, subject to your communication preferences and applicable law.

Data retention

We keep personal data only for as long as is necessary for the purposes for which it was collected, or to meet legal, accounting or reporting requirements.

Customer records relating to the provision of services and contracts are generally retained for a period that allows us to manage our relationship with you, respond to any queries, and meet tax and legal obligations. Financial records, including invoices and transaction records, are retained for the period required by applicable tax and accounting laws.

Enquiries from non customers will be retained for a reasonable period, so that we can respond to your request and maintain an accurate record of communications, after which they will be deleted or anonymised unless a further lawful basis for retention applies.

When personal data is no longer required, we will securely delete it or irreversibly anonymise it so that it can no longer be associated with an identifiable individual.

Processors and sharing of personal data

We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors only process your data according to our instructions and for the purposes described in this Privacy Policy.

Typical categories of processors include service providers that support our operations, such as administrative support, information technology and hosting services, website analytics, customer relationship management tools, and payment processing providers. These parties are bound by contractual obligations to keep your data secure and to use it only for the agreed purposes.

We may also share personal data with professional advisers, such as accountants or legal advisers, where necessary for the establishment, exercise or defence of legal claims or for compliance and advisory purposes. In addition, we may disclose personal data where required by law, regulation or court order, or to law enforcement or regulatory authorities where necessary.

We do not sell your personal data to third parties.

International transfers

Where any of our processors or service providers are located outside the United Kingdom or the European Economic Area, or use infrastructure in other countries, we take appropriate steps to ensure that your personal data receives an adequate level of protection. This may include using standard contractual clauses approved for use under data protection law or relying on other recognised safeguards.

Security of your personal data

We take reasonable technical and organisational measures to protect the personal data we process against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include restricting access to personal data to employees and processors who need it for legitimate business purposes, ensuring our systems are appropriately protected, and reviewing our security practices periodically.

Your data protection rights

Under the GDPR and applicable data protection laws, you have certain rights in relation to your personal data. Subject to legal conditions and exemptions, these rights may include the following.

Right of access: you can request confirmation as to whether we process your personal data and obtain a copy of the data we hold about you.

Right to rectification: you can request that we correct or complete any inaccurate or incomplete personal data we hold about you.

Right to erasure: you can request that we delete your personal data where there is no longer a lawful basis for us to retain or process it, subject to legal and contractual obligations.

Right to restriction of processing: you can request that we restrict the processing of your personal data in certain circumstances, for example while we verify its accuracy or consider an objection.

Right to object: you can object to our processing of your personal data where we rely on legitimate interests as our lawful basis, including any direct marketing activities. We will stop processing your data unless we can demonstrate compelling legitimate grounds which override your interests, rights and freedoms, or unless processing is required for legal claims.

Right to data portability: where processing is based on consent or on a contract and carried out by automated means, you can request to receive your personal data in a structured, commonly used and machine readable format and, where technically feasible, have it transmitted to another controller.

Right to withdraw consent: where we rely on your consent for specific processing activities, you can withdraw that consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.

You also have the right to lodge a complaint with your local data protection authority if you believe that your personal data has been processed in a way that does not comply with data protection law. We encourage you to contact us first so we can try to resolve any concerns directly.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our processing activities, legal requirements or best practice. Any updated version will be made available through our usual communication channels and will apply from the date of publication. You should review this Privacy Policy periodically to ensure that you remain informed about how we process and protect your personal data.