Landscaping and Gardening Service Terms and Conditions
These Terms and Conditions set out the basis on which we provide landscaping and gardening services in the United Kingdom. By booking or allowing work to commence, you are deemed to have read, understood, and agreed to these Terms and Conditions. If you do not agree, you must not place a booking or proceed with any services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given below:
Client means the person or organisation requesting the services.
We, us, our means the landscaping and gardening service provider.
Services means any gardening, landscaping, maintenance, clearance or related work carried out by us, whether as a one-off or on a recurring basis.
Site or property means the garden, land or premises where the services are to be carried out.
Contract means the agreement between you and us for the supply of services as described in these Terms and Conditions and any written quotation or confirmation.
2. Scope of Services
We provide a range of landscaping and gardening services, which may include, but are not limited to, lawn care, planting, pruning, hedge cutting, garden clearance, soft and hard landscaping, seasonal maintenance and related works. The specific scope of work for each booking will be described in our quotation or booking confirmation.
Any descriptions or illustrations of services on our website or in adverts are for general guidance only and do not form part of the contract. The contract is limited to the services expressly set out in the written quotation or booking confirmation.
3. Booking Process
3.1 Initial enquiry
You may make an enquiry by contacting us and providing details of the services required, the property location and your preferred dates. We may request photographs, measurements or a site visit to assess the work.
3.2 Quotations
Following your enquiry, we may provide a quotation. Unless stated otherwise, quotations are estimates based on the information available at the time and are valid for 30 days from the date of issue. If, upon arrival at the property, we find that the scope, access, or condition of the garden differs materially from the information provided, we reserve the right to amend or withdraw the quotation.
3.3 Acceptance and contract formation
A contract comes into existence when you confirm acceptance of our quotation in writing or verbally and we confirm the booking and schedule the work, or when we commence the services at your request. You are responsible for ensuring that all details in the quotation or booking confirmation are accurate and complete.
3.4 Scheduling and access
We will agree an approximate date or time window for the services. While we will make reasonable efforts to attend as scheduled, times and dates are not guaranteed and may be subject to change due to weather, traffic, staff availability or other factors beyond our reasonable control. You must ensure we have safe and reasonable access to the property at the agreed times.
4. Client Responsibilities
You confirm that you are the owner of the property or that you have the full authority of the owner to instruct us and allow the services to be carried out.
It is your responsibility to:
ensure clear and safe access to the property, including adequate parking or unloading space where possible
inform us of any hazards, underground services, cables, pipes, or other features which may affect the work
keep children, pets and other persons away from the work area while services are carried out
obtain any necessary consents, approvals or permissions, including those relating to planning, conservation areas, tree preservation orders or neighbour boundaries
be available at the start or end of the service to confirm the scope and sign off completed work, or appoint a representative to do so on your behalf.
5. Pricing and Payments
5.1 Pricing
Prices are based on the scope of work, the size and condition of the garden, access constraints, materials specified and any other relevant factors. Unless clearly stated as a fixed price, any price given is an estimate only and may be adjusted where additional work, time or materials are required.
5.2 Deposits
We may require a deposit or advance payment before confirming a booking, particularly for larger projects, bespoke landscaping work or when ordering materials. The amount and due date for the deposit will be stated in the quotation or booking confirmation.
5.3 Payment terms
Unless otherwise agreed in writing:
payment for one-off services is due in full upon completion of the work on the day of service
for larger or staged projects, we may issue interim invoices at agreed milestones, with a final balance due on completion
for regular maintenance, payment may be due after each visit or monthly in arrears, as indicated in your agreement.
We accept payment by the methods stated in our quotation or invoice. All amounts quoted are in pounds sterling and, where applicable, inclusive or exclusive of VAT as stated.
5.4 Late payment
If you fail to make any payment by the due date, we reserve the right to suspend services, remove materials that have not been paid for where lawful to do so, and charge interest on overdue sums in accordance with applicable UK law. You will also be responsible for any reasonable costs we incur in recovering overdue payments.
6. Cancellations and Rescheduling
6.1 Client cancellations
If you need to cancel or reschedule a booking, you must notify us as soon as possible.
For one-off jobs and project work, cancellations made with at least 48 hours notice before the scheduled start time will not normally incur a charge, other than any non-refundable costs already incurred for materials or specialist equipment.
If you cancel or significantly alter the scope of work with less than 48 hours notice, we may charge a cancellation fee up to a reasonable proportion of the quoted price to cover lost time and costs.
For recurring maintenance services, we may agree different cancellation rules, which will be communicated at the time of arranging the service.
6.2 Our right to cancel or postpone
We may cancel or postpone services at any time if:
weather conditions make the work unsafe or impractical
there is a health and safety risk to our staff
you fail to provide access to the property or the working area
you have not paid any required deposit or previous invoices
we are affected by circumstances beyond our reasonable control.
Where we cancel, we will offer an alternative date. We are not liable for any indirect losses or costs you incur due to cancellation or rescheduling.
7. Changes to the Work
If you request changes to the agreed scope of work, including additional services, alterations to design or specification, or changes to materials, we may need to revise the price and schedule. We will explain any revised charges and, where possible, confirm them before proceeding.
If we encounter unforeseen conditions at the property, such as hidden debris, poor soil, inaccessible areas or underlying structural issues, we may recommend additional work or alternative methods. Any extra costs will be agreed with you before we continue, where reasonably possible.
8. Materials, Plants and Workmanship
We will carry out the services with reasonable care and skill and in accordance with accepted industry practice. Materials and plants will be of suitable quality for the intended purpose, subject to seasonal and availability constraints.
All designs, layouts and planting plans are approximate representations and may be adapted slightly on site to suit actual conditions. Minor variations in plants, materials, colour, size or brand may occur where substitutes are reasonably required.
Plants are living products and their performance depends on ongoing care, weather and soil conditions which are outside our control. While we take care in their selection and planting, we cannot guarantee the long-term survival or performance of plants, turf or seeds once our work is complete, unless otherwise agreed in writing.
9. Waste Removal and Environmental Regulations
9.1 Garden waste handling
Our quotation or booking confirmation will state whether garden waste removal is included in the price. If not expressly included, waste will be left neatly on site for your own disposal.
Where waste removal is included, we will dispose of garden waste and, where relevant, associated rubble or packaging in accordance with applicable UK waste and environmental regulations. Any significant volumes of waste, soil or hard landscaping debris may incur additional charges, which will be communicated to you in advance where possible.
9.2 Prohibited materials
We are not obliged to remove or handle hazardous or controlled waste, including but not limited to asbestos, chemical containers, contaminated soil, animal waste in excessive quantities or sharp or medical waste. If such materials are encountered, we may suspend work until the site is made safe, and you will be responsible for arranging specialist removal.
9.3 Environmental considerations
We aim to operate in an environmentally responsible manner, including appropriate segregation and disposal of waste, and compliance with any applicable local regulations on noise, burning and use of machinery. You must not instruct us to breach any legal requirements relating to waste management or environmental protection.
10. Health and Safety
We will take reasonable steps to work safely and to minimise risks to people and property. Our staff may use machinery, tools, chemicals and vehicles in the course of delivering the services. You agree to keep children, pets and other persons away from the immediate work area and to follow any safety advice we provide.
We reserve the right to refuse to carry out any task that, in our reasonable opinion, would be unsafe or inappropriate, or where the site conditions present unacceptable risks.
11. Liability and Insurance
We hold appropriate public liability insurance for the services we provide. Our liability to you is subject to the following:
we are not liable for any loss or damage caused by inaccurate or incomplete information provided by you
we are not liable for pre-existing defects, structural issues or hidden problems at the property
we are not liable for indirect or consequential losses, including loss of enjoyment, loss of profit, or loss of opportunity
our total liability for any claim arising out of or in connection with the services shall not exceed the total price paid or payable for the specific service giving rise to the claim, except where such limitation is not permitted by law.
Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot legally be excluded or limited under UK law.
12. Property Boundaries and Third Parties
You are responsible for confirming the correct boundaries of your property and for ensuring that any work we carry out does not encroach onto neighbouring land without consent. We are not responsible for disputes relating to boundaries, ownership of trees or plants, or neighbour complaints arising from instructions we have followed in good faith.
If our work requires access over neighbouring land, it is your responsibility to obtain permission. Any conditions or requirements imposed by neighbours, landlords, or other third parties must be communicated to us in writing before work begins.
13. Guarantees and Complaints
If you are unhappy with any aspect of the services, you must notify us as soon as reasonably possible, and in any event within 7 days of completion of the relevant work. We will investigate and, where appropriate, take reasonable steps to remedy any justified issues with our workmanship.
Any guarantee or aftercare commitment we provide will be limited to the scope and duration expressly stated in writing. This does not affect your statutory rights under UK consumer law.
14. Data Protection and Privacy
We will handle any personal information you provide to us in accordance with applicable UK data protection laws. We will use your details only for the purposes of arranging and delivering services, managing your account, handling payments and communicating with you. We will not sell your personal data to third parties.
15. Events Beyond Our Control
We are not liable for any failure or delay in performing our obligations where such failure or delay results from events, circumstances or causes beyond our reasonable control, including but not limited to severe weather, flooding, drought, disease outbreaks affecting plants, accidents, equipment failure, transport disruption or staff illness. In such cases, we may suspend services and will resume as soon as reasonably practicable.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales. You and we agree that the courts of England and Wales will have exclusive jurisdiction over any such disputes or claims, except that if you reside elsewhere in the United Kingdom, you may also bring proceedings in your local courts as permitted by law.
17. General Provisions
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. Any failure or delay by us in enforcing any right or remedy under these Terms and Conditions shall not be construed as a waiver of that right or remedy.
We may update these Terms and Conditions from time to time to reflect changes in law, our operations or best practice. The version that applies to your booking will be the version in force at the time your contract is formed, unless we agree otherwise in writing.
By proceeding with a booking or allowing services to start, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
